Refund Return Exchange

By making the purchase, you acknowledge and agree that the goods are bespoke and made specifically for you; they are custom-made and produced only after your purchase has been made and confirmed. Before your buy, no stock of the purchased goods existed. Furthermore, based on the information above, you acknowledge and agree that your rights to make changes or cancellations are within 24 hours of your purchase confirmation. Once the 24 hours have elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased, and all orders are final.

1. Return conditions

RETURNS are handled on a case-by-case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

  1. The goods received are damaged
  2. There are visible defects with the print
  3. The item is the wrong size from the one ordered
  4. The item is the wrong color from the one ordered
  5. The item is a lousy design from the one ordered
  6. The item is the wrong style (e.g., long sleeve shirt instead of tee shirt) from the ordered

2. Return procedure

If the goods delivered to you fall under one of the criteria noted above, please follow the below steps to request a return:

  • You must submit a request for a return within 24 days after you receive your goods.
  • After the 24 days have elapsed, you acknowledge that your rights to return are considered forfeited. If goods are produced before submitting your request, those goods are considered forfeit.
  • The request can be made through our ticketing system: Contact us or email us at [email protected].
  • Returns can be exchanged for the original goods or refunded for the actual purchase price. Inquiries are typically addressed within 24 hours.
  • The package should be returned to our processing warehouse . Please Contact us for warehouse information.
  • You will cover the shipping cost for returning the order. The order should be packaged in a nylon bag or any bag/ box with the order ID inside.

3. Refund policy

  • Refund conditions Refunds are handled on a case-by-case basis. A refund of your purchase is permitted ONLY when the goods delivered meet the following criteria:
    • The goods received are damaged.
    • There are visible defects with the print
    • The item is the wrong size from the one ordered
    • The item is the wrong color from the one ordered
    • The item is a bad design from the one ordered
    • The item is the wrong style (e.g., long-sleeved shirt instead of tee shirt) from the order.
  • Refund procedure
    • If you are qualified for refund condition, you must submit a request for a refund within 24 days after you receive your goods. After the 24 days have elapsed, you acknowledge that your rights to a refund are considered forfeited. The request can be made through our ticketing system, found here: Contact us, or by emailing us at [email protected]
    • The refund can be complete or partial, depending on how your order was damaged or wrongly printed. We only refund damaged items in the order.
    • You will be refunded to the payment account you used to pay us. If you used PayPal to pay us before, the refunded amount will be to your PayPal balance. If you used a credit card to pay us for the order, the refund will be applied to your credit card balance.
    • Your refund request will be processed within 24 hours basis. Your credit will be shown on your balance the below criteria:
      • For PayPal, the refunded amount will show up immediately on your balance sheet after we confirm the refund has been processed.
      • Credit cards will take up to 12-24 business days to show up on your balance sheet.
      • After the above time frame, if you still see the refund amount unavailable on your balance sheet, please get in touch with us or email us at [email protected]